Inboundr Data Protection and Data Handling Policy
Version 1.0
Effective Date: September 3rd , 2024
Introduction
At Inboundr, we are committed to protecting the privacy and security of our customers' data. We understand the importance of maintaining your trust, and we take all necessary measures to ensure that your information is handled responsibly and securely. This Data Protection and Data Handling Policy outlines how we collect, use, store, and protect your data while providing our services.
1. Data Usage
1.1 Purpose of Data Collection
Generating Personalized Content: We collect and process your data solely for the purpose of generating personalized topics and posts that reflect your authentic voice and meet your content needs.
1.2 No Use for AI Model Training
Protecting Your Privacy: We do not use your data to train or improve Inboundr AI foundation model. Your information remains confidential and is utilized only to provide tailored content generation services specific to your requests and to help Inboundr AI agent to generate quality posts.
2. Data Location and Infrastructure
2.1 Data Storage Location
Canadian Data Centers: All data collected and processed by Inboundr is stored exclusively within secure data centers located in Canada. This ensures compliance with Canadian data protection laws and provides robust privacy safeguards.
2.2 Cloud Service Providers
Trusted Partners: We utilize reputable cloud computing services provided by Amazon Web Services (AWS) and Microsoft Azure. Both providers adhere to strict security standards and offer advanced protection measures to safeguard your data.
3. Data Security and Encryption
3.1 Data Encryption at RestSecure Storage: All data stored within our systems is protected using strong encryption protocols. This means that your information is encoded and unreadable to unauthorized parties when it is stored on our servers.
3.2 Data Encryption in Transit
Protected Transmission: When your data is being transferred between your devices and our servers, it is secured using industry-standard Transport Layer Security (TLS) encryption. This ensures that your information remains confidential and protected from interception during transmission.
3.3 Security Monitoring and Auditing
Continuous Oversight: We implement continuous security monitoring and regular audits to detect and address potential vulnerabilities promptly. Our security team works diligently to maintain and improve our security posture.
4. Data Retention and Deletion
4.1 Retention PeriodLimited Storage Duration: We retain your data for a maximum period of 15 days. This limited timeframe allows us to generate the necessary topics and posts while minimizing the amount of time your data is stored on our servers.
4.2 Data Deletion Process On-Demand Deletion: You have the ability to request the deletion of your data at any time. Upon request, we will promptly and securely delete any of your information from our storage.
5. Customer Control and Data Management
5.1 Data Access and Control
Empowering Users: We provide you with full control over your data. You can manage, access, and delete your information according to your preferences and needs through our user-friendly interface.
5.2 Transparency
Clear Information: We maintain transparency about how your data is used and handled. Detailed information about our data practices is readily available, and we are committed to addressing any questions or concerns you may have.
6. Slack Integration and User Permissions
6.1 Customizable Channel Analysis
Selective Monitoring: You have the ability to decide which Slack channels are analyzed and monitored by Inboundr for the purpose of generating content. This ensures that only relevant and appropriate conversations are used to inform topic and post creation.
6.2 Administrative Control
Slack Administrator Settings: The Slack workspace administrator holds the authority to configure Inboundr settings, including:User Access: Defining a list of approved users within the workspace who are permitted to interact with the Inboundr bot and receive generated topics and posts.Channel Selection: Selecting specific channels that Inboundr will monitor for content generation purposes.
6.3 User Privacy within Slack
Respecting User Boundaries: Inboundr will not process any inputs or contributions from users who are not part of the authorized user list designated by the Slack administrator. No content, topics, or posts will be generated using interactions from Slack users not authorized by Slack administrators.
7. Compliance with Data Protection Regulations
7.1 Regular Compliance Reviews
Ongoing Assessment: We conduct regular reviews of our data protection practices to ensure ongoing compliance with all applicable laws and regulations. Updates to our policies are made as necessary to reflect changes in legal requirements and industry best practices.
8. Contact Information
8.1 Support and Inquiries
We're Here to Help:
If you have any questions, concerns, or requests regarding your data and how it is handled, please do not hesitate to contact us:
Email: support@inboundr.ai
Mailing Address: 441 MacLaren St, Ottawa ON, K2P 2H3, Canada
8.2 Reporting Security Issues
Prompt Response: To report any security issues or vulnerabilities, please reach out to our security team at security@inboundr.ai. We take all reports seriously and will address them promptly.
9. Updates to This Policy
Continuous Improvement: We may update this Data Protection and Data Handling Policy from time to time to reflect changes in our practices, technologies, or legal obligations.
Notification of Changes: Significant changes to this policy will be communicated to our users through appropriate channels, such as email notifications or prominent notices on our website.
Reviewing Updates: We encourage you to review this policy periodically to stay informed about how we are protecting your data.